亞馬遜

亞馬遜客戶買(mǎi)了18臺(tái)平板電腦，全部安裝了app，現(xiàn)在想要退貨？

前段時(shí)間有個(gè)客戶下了一個(gè)大訂單，他總共買(mǎi)了18臺(tái)平板電腦（價(jià)格在$1000左右），我用expedited delivery（特快專遞）把貨發(fā)給他。沒(méi)過(guò)幾天，他就發(fā)信息跟我說(shuō)想把這些平板電腦退給我，因?yàn)橐呀?jīng)不需要它們了。但問(wèn)題是他已經(jīng)拆開(kāi)了全部電腦的包裝，把它們都拿出來(lái)用了，還在電腦上安裝了一些app。。。
我去看了一下亞馬遜關(guān)于computers/laptops的政策，里面有提到：“? New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.”（個(gè)人賣(mài)家的退貨政策適用于那些向市場(chǎng)供應(yīng)商購(gòu)買(mǎi)的，新的、用過(guò)的、以及翻新的產(chǎn)品）
現(xiàn)在我該怎么處理這件事呢？大家有什么好的建議？？

亞馬遜亞馬遜 A9 亞馬遜 vendor express 買(mǎi)(賣(mài))家保護(hù)規(guī)則退貨

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挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門(mén)風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

小熊愛(ài)亂跑

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你要讓買(mǎi)家知道，他退回來(lái)的產(chǎn)品condition如果和發(fā)貨時(shí)的不一樣（發(fā)貨時(shí)是新的、包裝未拆開(kāi)的；退回來(lái)是用過(guò)的、包裝被拆開(kāi)了），那根據(jù)亞馬遜的政策，賣(mài)家可以向買(mǎi)家收取restocking fee（多達(dá)50%）

小布丁兒

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感覺(jué)亞馬遜關(guān)于電子產(chǎn)品類(lèi)的退貨政策有點(diǎn)模糊，沒(méi)怎么說(shuō)清楚：
Computers (laptops & desktops)
? New desktop, laptops or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.?
? Amazon.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.?
? Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.?
? New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
?

囡囡

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他是在購(gòu)買(mǎi)的30天內(nèi)要求退貨的？是的話，你要接受退貨。如果是他反悔不想要了（no longer needed），你可以讓他付退回來(lái)的運(yùn)費(fèi)。我是覺(jué)得為了快遞能安全送達(dá)（畢竟商品價(jià)格這么高），你可以要求signature confirmation的服務(wù)

沐雲(yún)

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樓主，根據(jù)亞馬遜政策，你可以收取50%的restocking fee：
“Up to 50% of item's price：The buyer changes their mind about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.”
http://www.amazon.com/gp/help/ ... 26140

perilla

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補(bǔ)充一下，你在收restocking fee前，先跟買(mǎi)家解釋一下為什么沒(méi)有把全部的錢(qián)退給他。買(mǎi)家可能會(huì)覺(jué)得不公平，抱怨你收得太多了，然后去申請(qǐng)AZ。你不用太擔(dān)心，把事情說(shuō)清楚就好了，畢竟你是按著亞馬遜的政策來(lái)處理的