這篇文章包含了運(yùn)營(yíng)亞馬遜過(guò)程中所要用到的全部輔助查詢工具（部分工具還寫(xiě)了使用方法），建議大家收藏。

1. 亞馬遜關(guān)鍵詞工具

Keyword Tool Dominator 生成長(zhǎng)尾關(guān)鍵詞

http://www.keywordtooldominator.com/

Merchantwords ?可以查詢到具體類目搜索情況

https://www.merchantwords.com/

Seochat ? Amazon、YouTube、谷歌、Bing都能搜索到

http://www.seochat.com/

谷歌關(guān)鍵字規(guī)劃師 ? 可以批量查詢關(guān)鍵字

https://adwords.google.com/

App.scientificseller ? 不需要注冊(cè)就能使用

http://app.scientificseller.com/#/

亞馬遜自動(dòng)關(guān)鍵字提示 ? 更精準(zhǔn)

https://www.amazon.com/

2. ?各國(guó)商標(biāo)查詢

美國(guó)專利商標(biāo)查詢

打開(kāi)下面網(wǎng)址，點(diǎn)擊Basic Word Mark Search (New User)，在Search Term填寫(xiě)需要查詢的商標(biāo)，點(diǎn)擊Submit Query提交查詢

http://tmsearch.uspto.gov ?

馬德里體系成員國(guó)商標(biāo)查詢（包含115個(gè)地區(qū)）

http://www.wipo.int/branddb/en/

歐盟商標(biāo)查詢 （里面包含了幾乎所有國(guó)家的商標(biāo)局）

打開(kāi)下面網(wǎng)址，點(diǎn)擊TMview 然后點(diǎn)擊advanced search選擇Designated territories商標(biāo)局就能查詢了

https://www.tmdn.org/

上述的2，3可以查詢世界上大多數(shù)國(guó)家

3. 各國(guó)專利局

中國(guó)商標(biāo)局

http://www.pss-system.gov.cn/sipopublicsearch/

portal/index.shtml

歐洲專利局

http://www.epo.org/searching-for-patents.html

美國(guó)專利局

https://www.uspto.gov/patents- ... tents

WIPO

https://patentscope.wipo.int/search/en/search.jsf

以上四個(gè)網(wǎng)站基本可以查詢到幾乎的專利信息，各個(gè)網(wǎng)站專利信息都是相互共享的

4. 亞馬遜官方郵箱大合集

亞馬遜總裁貝索斯的郵箱

?jeff@amazon.com

亞馬遜官各站點(diǎn)績(jī)效團(tuán)隊(duì)郵箱 ??使用英文發(fā)送郵件

US: seller-performance@amazon.com

UK: seller-performance@amazon.co.uk

FR: performance-vendeur@amazon.fr

DE: verkaeufer-performance@amazon.de

JP: alliance@amazon.co.jp

ES: performance-vendedor@amazon.es

IT: performance-venditore@amazon.it

CA: seller-performance@amazon.ca

亞馬遜VE賬號(hào)申請(qǐng)郵箱

vendorexpress@amazon.com

外觀專利侵權(quán)

copyright@amazon.com

亞馬遜賬號(hào)凍結(jié)后的余額處理

payments-funds@amazon.com

收到惡意攻擊或者敲詐郵件投訴郵箱 ?投訴標(biāo)題：「feedback abuse report」+「賣家店鋪名」

investigate@amazon.com

跟賣投訴入口

從AM后臺(tái)Contact Seller Support開(kāi)case投訴

https://sellercentral.amazon.com/hz/contact-us

以權(quán)利人身份投訴侵權(quán)

https://www.amazon.com/gp/help ... ement

以買家身份test buy投訴

http://www.amazon.com/gp/help/reports/contact-us

亞馬遜官方郵箱

notice@amazon.com

seller-evaluation@amazon.com

pq-review@amazon.com

account-confirmation@amazon.com

cn-seller-verification-enquiry@amazon.co.uk

賬號(hào)不能登錄的情況下移除FBA庫(kù)存的郵箱

payments-investigate@amazon.com

詢問(wèn)你的產(chǎn)品清單，告訴亞馬遜你需要移除庫(kù)存，亞馬遜會(huì)給你列一張產(chǎn)品和移除庫(kù)存清單，只需要付清相關(guān)費(fèi)用，告訴他地址，就給你移除庫(kù)存。

各站點(diǎn)產(chǎn)品質(zhì)量(PQ)問(wèn)題申訴郵箱

US:seller-performance-policy@amazon.com

UK:seller-performance-policy@amazon.co.uk

FR:politique-performance-vendeur@amazon.fr

DE:verkaeufer-performance-richtlinie@amazon.de

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx

各站點(diǎn)店鋪關(guān)閉后貨款申訴郵箱

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK:payments-investigate@amazon.co.uk

FR:investigation-amzpayments@amazon.fr

DE:payments-nachforschungen@amazon.de

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

5. 亞馬遜鏈接入口

亞馬遜AMS廣告

http://aws.amazon.com/cn/webin ... Dh_ls

品牌投訴

https://www.amazon.com/gp/help ... ement

亞馬遜賣家后臺(tái)?其它站點(diǎn)只需把com換成對(duì)應(yīng)的后綴則可，如英國(guó)co.uk

https://sellercentral.amazon.com

Amazon Business申請(qǐng)

https://gs.amazon.cn/amazon-business.htm

亞馬遜全球開(kāi)店官方數(shù)據(jù)工具

https://haimai.amazon.cn

亞馬遜全球開(kāi)店規(guī)則政策

https://gs.amazon.cn/policy.htm?

亞馬遜全球開(kāi)店官網(wǎng)

https://gs.amazon.cn

測(cè)買投訴入口

www.amazon.com/gp/help/reports/infringement

后臺(tái)幫助主頁(yè)

https://sellercentral.amazon.c ... ghelp

亞馬遜賣家論壇

https://sellercentral.amazon.com/forums

亞馬遜各類排行榜

www.amazon.com/Best-Sellers/zgbs

6. FBA費(fèi)用資料

FBA費(fèi)用

https://sellercentral.amazon.com/gp/help/201112670

FBA價(jià)格計(jì)算

https://sellercentral.amazon.c ... en_US

退貨處理費(fèi)

https://sellercentral.amazon.com/gp/help/201112630

退貨管理費(fèi) ?一般收取傭金的20%

https://sellercentral.amazon.com/gp/help/200336920

補(bǔ)貨費(fèi)或回倉(cāng)費(fèi)

https://sellercentral.amazon.com/gp/help/201725780

計(jì)劃外服務(wù)費(fèi)用

https://sellercentral.amazon.com/gp/help/201000230

亞馬遜物流標(biāo)簽和準(zhǔn)備服務(wù)費(fèi)用

ttps://sellercentral.amazon.com/gp/help/201023020

月度庫(kù)存儲(chǔ)存費(fèi)用

https://sellercentral.amazon.com/gp/help/200612770

長(zhǎng)期儲(chǔ)存費(fèi)用

https://sellercentral.amazon.com/gp/help/200684750

合倉(cāng)費(fèi)，即庫(kù)存配置服務(wù)費(fèi)

https://sellercentral.amazon.com/gp/help/200735910

移除訂單費(fèi)用

https://sellercentral.amazon.com/gp/help/200685050

多渠道配送訂單的配送費(fèi)用

https://sellercentral.amazon.com/gp/help/201112650

7. 亞馬遜相關(guān)政策資料

分類審核 ?其它站點(diǎn)只需把com換成對(duì)應(yīng)的后綴則可，如英國(guó)co.uk

https://sellercentral.amazon.com/gp/help/200333160

查銷售權(quán)限 ??其它站點(diǎn)只需把com換成對(duì)應(yīng)的后綴則可，如英國(guó)co.uk

https://sellercentral.amazon.com/hz/myqdashboard

亞馬遜傭金比例 ?其它站點(diǎn)只需把com換成對(duì)應(yīng)的后綴則可，如英國(guó)co.uk

https://sellercentral.amazon.com/gp/help/200336920

庫(kù)存文件模板表格 ?其它站點(diǎn)只需把com換成對(duì)應(yīng)的后綴則可，如英國(guó)co.uk

https://sellercentral.amazon.com/gp/help/1641

Amazon ExclusivesProgram亞馬遜獨(dú)家銷售項(xiàng)目


需全球開(kāi)店，銷售傭金增加5%，exclusive項(xiàng)目產(chǎn)品可有機(jī)會(huì)獲亞馬遜郵件和網(wǎng)站首頁(yè)推廣資源，防跟賣非常有效

https://sellercentral.amazon.com/gp/help/202033750

備案關(guān)鍵屬性Key attribute選擇參考

https://sellercentral.amazon.com/gp/help/200955930

8. 亞馬遜相關(guān)費(fèi)用了解

HighVolume Listing Fee

https://sellercentral.amazon.com/gp/help/200336920

Per Item Fee ?按件收費(fèi)，適用個(gè)人版

https://sellercentral.amazon.com/gp/help/200336920

Cost of Advertising廣告費(fèi)用

https://sellercentral.amazon.com/gp/help/201963330

Subscription fee?

https://sellercentral.amazon.com/gp/help/200336920

Referral Fee ?

https://sellercentral.amazon.com/gp/help/200336920

9. 常用社交工具鏈接

Pinterest Analytics：https://analytics.pinterest.com/

Facebook Insights：https://www.facebook.com/help/search/?q=insights

Twitter Analytics.：

https://analytics.twitter.com/

Instagram Insights：

https://www.facebook.com/busines ... helpref=faq_content?

Buffer：https://buffer.com/

SocialOomph：https://www.socialoomph.com/

Twitonomy：http://twitonomy.com/

Quintly：https://www.quintly.com/

Cyfe：http://try.cyfe.com/

Audiense：https://audiense.com/

LikeAlyzer：http://likealyzer.com/

Mentionmapp.：http://mentionmapp.com/

Google Alerts：https://www.google.com/alerts


Hootsuite：

https://hootsuite.com/products ... ytics

Followerwonk：https://moz.com/followerwonk/


如有遺漏，歡迎補(bǔ)全~~~~
? 查看全部

最近一段時(shí)間，亞馬遜為打擊虛假評(píng)論，頻頻出手，很多新手賣家都是有苦不能言。刷單，花錢買流量顯然在亞馬遜上已經(jīng)行不通了。雖然還是可以進(jìn)行一下站內(nèi)站外引流，做做cpc廣告啥的，但是也難為住了不少亞馬遜賣家。

我覺(jué)著吸引新客戶固然重要，但是我們其實(shí)可以逆向思維一下，在老客戶身上費(fèi)點(diǎn)心思會(huì)不會(huì)比新客戶的效果更好呢?畢竟，老客戶才是最精準(zhǔn)的核心購(gòu)買群體，不要忘了，亞馬遜本身光Prime會(huì)員就有6500萬(wàn)人，消費(fèi)群體龐大，再加上一些非會(huì)員客戶，何愁沒(méi)流量?只要你不是來(lái)亞馬遜打醬油的，那就要在引流老客戶上多下點(diǎn)功夫，首先郵件是最好的溝通手段。

亞馬遜老客戶郵件，你們知道要怎么發(fā)嗎?畢竟老客戶才是真正維護(hù)亞馬遜店鋪之本，他們要是沒(méi)了，可不是舊的不去新的不來(lái)，而是新老客戶集體都失去，損失慘重啊。因此，維護(hù)亞馬遜老客戶成為至關(guān)重要的事情。是時(shí)候發(fā)郵件，維系一下顧客跟賣家的感情了。

1.如何找出老客戶的郵箱信息

一般情況下，發(fā)FBA的賣家可以到report — fulfillment — amazon fulfilled shipments查找，里面就有你想要的亞馬遜老客戶的郵箱。

Prime買家是亞馬遜平臺(tái)最忠實(shí)且最活躍的買家，通過(guò)此維度來(lái)對(duì)賣家進(jìn)行分類，至少在聯(lián)系對(duì)方的時(shí)候都可以專門的指出對(duì)方是Prime Member所以特此聯(lián)系xxx。

2. Prime買家一定要標(biāo)出來(lái)

Prime買家是亞馬遜最好的朋友，他們凡是購(gòu)物都會(huì)在亞馬遜上進(jìn)行，所以，如果你有Prime買家，一定要打幾號(hào)標(biāo)出來(lái)，要區(qū)別對(duì)待，一定要讓他們享受到從所謂有的高檔體驗(yàn)感，那么，維護(hù)亞馬遜老客戶的事情，你已經(jīng)成功了一半。

3.曾經(jīng)的幫你寫(xiě)過(guò)評(píng)論的亞馬遜買家

這些可以維護(hù)，尤其是你通過(guò)折扣手段吸引過(guò)來(lái)的買家。

4.以郵箱Email為買家姓名

每個(gè)買家只有一個(gè)郵箱，如此區(qū)分他們當(dāng)然是最好不過(guò)的，而且需要記住一件事情，近日，亞馬遜準(zhǔn)許買家拒收亞馬遜賣家的郵件，所以，如果賣家發(fā)郵件，發(fā)現(xiàn)拒收的情況，自己也要記下這個(gè)賣家的郵箱號(hào)，提醒自己不要再發(fā)郵件給這個(gè)買家。

最后，自然是郵件的內(nèi)容了，這個(gè)沒(méi)有模板可以抄，個(gè)人建議，看你與這個(gè)買家之間的互動(dòng)，他在你店鋪的成交量有多少，通過(guò)成交量的多少，來(lái)給買家多大的優(yōu)惠與折扣。

要想老客戶回頭購(gòu)買產(chǎn)品，產(chǎn)品本身質(zhì)量好這個(gè)肯定是最重要的，其次還要用戶體驗(yàn)好，售前售后服務(wù)好，再加上賣家的一些優(yōu)惠營(yíng)銷活動(dòng)。如果沒(méi)有這些，就算賣家的前期工作做得再到位，郵件寫(xiě)得再動(dòng)人，還是會(huì)被客戶毅然決然地拋棄。因此，想要激活老客戶，提高轉(zhuǎn)化率，增加銷售額，賣家們不僅要修煉好收集分析客戶信息、適時(shí)發(fā)送有說(shuō)服力郵件的外功，還要注重保障產(chǎn)品和服務(wù)質(zhì)量、提高用戶體驗(yàn)的內(nèi)功。只有內(nèi)外兼修才能在競(jìng)爭(zhēng)激烈的跨境電商市場(chǎng)上，站穩(wěn)腳跟，贏得買家青睞。 查看全部

今天David收到一封email， 顯示是我合作多年的老客戶，包括發(fā)件人、郵件內(nèi)容、郵件落款等都和本人的客戶一致，要不是我仔細(xì)看了下，還真會(huì)上當(dāng)受騙，為此在這分享給大家。如果感覺(jué)本文對(duì)你有益請(qǐng)轉(zhuǎn)發(fā)朋友圈或你的外貿(mào)朋友，以免有人上當(dāng)中計(jì)。

首先，分析下我收到的這封email:

pls view attachment 1

email標(biāo)題就是客戶的真實(shí)公司名稱，看不出貓膩

發(fā)件人郵箱地址是客戶郵箱地址，沒(méi)毛病。(騙子用的代發(fā)email工具將發(fā)件人地址改成客戶的，David這里就不介紹此類代發(fā)email工具了)

附件格式——pdf.gz (非常規(guī)文件格式，開(kāi)始懷疑)

郵件內(nèi)容因?yàn)闃?biāo)題發(fā)件人都是客戶名稱，第一眼感覺(jué)也沒(méi)什么問(wèn)題，以為客戶又下了一個(gè)大單子。

落款為客戶名字，沒(méi)有問(wèn)題。

其次，針對(duì)疑點(diǎn)開(kāi)始論證：

直接聯(lián)系客戶問(wèn)其是否給我發(fā)了此email .

客戶回復(fù)如下：

pls view attachment 2

這騙子夠可愛(ài)的，竟然將相同的郵件也發(fā)給我的客戶，斷定此email 為釣魚(yú)郵件。

David教你Email 防騙小技巧：

先看收件人郵箱是不是你自己的郵箱，

其次看郵件內(nèi)容是否很模糊不明確，大多騙子郵件內(nèi)容都是讓你下載附件合同或者點(diǎn)擊鏈接，(如實(shí)在想下載記得及時(shí)進(jìn)行殺毒軟件查殺是否有病毒)。

David提醒大家，現(xiàn)在有email代發(fā)工具可以按發(fā)件人意向隨意更改發(fā)件人，收件人郵箱地址，看起來(lái)和你原本聯(lián)系人一樣，蒙蔽你的雙眼。所以大家除了注意第1條外，一定要注意2.3條。

最保險(xiǎn)的辦法，如果感覺(jué)此郵件亦真亦假及時(shí)和客戶直接電話或聊天工具聯(lián)系確認(rèn)。










? 查看全部

話不多說(shuō)，直接進(jìn)入重點(diǎn)。電郵的方便及重要性小伙伴們應(yīng)該都清楚，給你個(gè)數(shù)據(jù)參考下，在去年2016估計(jì)是有46億個(gè)啟用的電郵賬號(hào)，預(yù)估在2019會(huì)成長(zhǎng)到55億個(gè)電郵賬號(hào)，電郵幾乎是每個(gè)人必須有，你無(wú)法避免的，做電商的你更不用說(shuō)了。

以常理來(lái)說(shuō)吧，大部份人收到電郵后會(huì)不會(huì)開(kāi)啟這電郵的關(guān)鍵就在于標(biāo)題。如果說(shuō)你的標(biāo)題能吸引買家的注意，那你已經(jīng)成功了一半，能夠打開(kāi)這封電郵那代表你的標(biāo)題肯定寫(xiě)的非常好。哪些方式可以嘗試?咱們繼續(xù)往下看

首先，電郵標(biāo)題長(zhǎng)度要短，用字簡(jiǎn)單易懂。

根據(jù)統(tǒng)計(jì)，超過(guò)40%的電郵是在手機(jī)上打開(kāi)的，如果標(biāo)題太長(zhǎng)而被屏幕給斷了，大多數(shù)人估計(jì)是會(huì)直接跳過(guò)的。標(biāo)題內(nèi)容也盡量縮短且用字也別太復(fù)雜難懂。(人家上班一整天已經(jīng)挺辛苦，就別再折磨別人了，行嗎?)給你舉個(gè)實(shí)際點(diǎn)的例子，與其說(shuō) “Leave a Review for Your Recent Purchase – Order #2518762” , 還不如“Leave a Review for Your Recent Purchase” 這樣看起來(lái)是不是輕松些?標(biāo)題還讓人想點(diǎn)進(jìn)去看下自己到底買了些什麼，豈不是一舉兩得。

第二點(diǎn)，標(biāo)題讓買家產(chǎn)生共鳴。

通常會(huì)建議標(biāo)題可以加入買家姓名、當(dāng)?shù)爻鞘械孛踔潦枪?jié)慶標(biāo)語(yǔ)來(lái)引起買家的注意。另外在用字上與其說(shuō) "你”不如使用 "您" 在禮貌上更適合，更能讓買家感受到這封電郵和他有更多的關(guān)聯(lián)性。但要特別留意許多垃圾電郵也會(huì)在標(biāo)題里放上買家的姓名，如果你仍堅(jiān)持要放入，請(qǐng)記得確認(rèn)電郵內(nèi)容對(duì)于買家是有實(shí)質(zhì)幫助的目的來(lái)降低被歸類系統(tǒng)成垃圾電郵的風(fēng)險(xiǎn)。比如說(shuō)針對(duì)在圣誕節(jié)之前的訂單，你可說(shuō) (注意：僅供參考)“Tis the Season We Appreciate Your Recent Purchase at (你的店鋪名)Why Not Leave Us a Feedback?”老外可是特別注重這些重要季節(jié)，加入這類型問(wèn)候語(yǔ)能更有效抓住買家的注意。

第三點(diǎn)，具爭(zhēng)議性或是有趣的標(biāo)題內(nèi)容來(lái)吸引買家點(diǎn)擊。

你我都明白，好的電郵標(biāo)題必須抓住買家的目光，小伙伴們?nèi)绻苁褂镁郀?zhēng)議性的標(biāo)題內(nèi)容肯定能達(dá)到實(shí)質(zhì)的效果。但你說(shuō)這類的標(biāo)題帶來(lái)的效果一定好?這就沒(méi)人能保證了，有時(shí)后會(huì)意外帶來(lái)更多好處，但不可避免的壞處也是有的。如何在這爭(zhēng)議性的標(biāo)題內(nèi)容上取得一個(gè)平衡將會(huì)是小伙伴們需要好好思考的地方。這類的標(biāo)題內(nèi)容我們時(shí)常在新聞標(biāo)題上出現(xiàn)，讓讀者看了都心癢癢想明白到底發(fā)生了什麼事，進(jìn)而讓買家必須得點(diǎn)擊進(jìn)去看明白。給個(gè)建議，小伙伴在使用這類標(biāo)題時(shí)前提必須得清楚了解買家個(gè)性，可別因此引導(dǎo)買家往錯(cuò)誤的方向去思考，最后換來(lái)的差評(píng)或客訴要收拾可是小伙伴你自己呀，想清楚再做決定!這麼說(shuō)好了，和一般的標(biāo)題作比較"Leave a Review for Your Recent Purchase – Order #2518762"你可以說(shuō)"Find Your Order Now for a Chance to Improve Your Shopping Experience!"似乎讓標(biāo)題看起來(lái)更加有趣些?

第四點(diǎn)，數(shù)據(jù)化你的標(biāo)題內(nèi)容

不得不說(shuō)，文字標(biāo)題里有些數(shù)字就是比較能吸引人目光，這是為什麼 ? 很簡(jiǎn)單，咱們?nèi)祟惸X袋對(duì)數(shù)字就是比較敏感，沒(méi)什麼特別原因。在你的電郵標(biāo)題內(nèi)容上加幾個(gè)數(shù)字，就是能吸引某些人去點(diǎn)擊。在這邊你可以寫(xiě)說(shuō)"Leave Us a Feedback for Your Recent $(訂單總金額)Purchase from Amazon”看到這訂單金額，你很難不多留意下吧。

第五點(diǎn)，用問(wèn)句來(lái)作為標(biāo)題結(jié)尾

別懷疑，你沒(méi)看錯(cuò)，標(biāo)題使用問(wèn)句做結(jié)尾竟然能有如此效果，是的，問(wèn)句電郵標(biāo)題確實(shí)能提高電郵開(kāi)啟率。為什麼這麼說(shuō)，通常問(wèn)句能和買家的好奇心產(chǎn)生相呼應(yīng)作用，進(jìn)而讓買家去開(kāi)啟電郵想了解問(wèn)題的答案，所以說(shuō)不難看到有些電郵標(biāo)題也會(huì)采用類似的寫(xiě)法。舉個(gè)例子給你參考下(注意：僅供參考) “Hello, (買家名稱)，Thank You for Shopping at(你的店鋪名)How was Your Overall Experience with Us?"使用問(wèn)句來(lái)做結(jié)尾是不是看起來(lái)對(duì)買家會(huì)更親切些，更能感到這電郵是關(guān)切他們的購(gòu)物經(jīng)驗(yàn)。 查看全部

1）付款階段?

1,A,買家未付款催單技巧：(Awaiting Payment)?

Dear valued Customer,?

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you!?

Seller ID?

B,款項(xiàng)正在審核階段(Pending payment verification)?

Dear Valued Customer,?

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.?
Thank you !?

Seller ID?

2）訂單付完款后，發(fā)貨前?

2,買家下完單，但是缺貨斷貨，可推薦其他產(chǎn)品或者同意退款,詢問(wèn)買家意見(jiàn)?

Dear Valued Customer,?

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer.?
We look forwarding to hearing from you soon.?
Thank you.?

Seller ID?

3）買家所在的國(guó)家地址較偏遠(yuǎn)，不能包郵，建議買家補(bǔ)運(yùn)費(fèi)?

Dear Valued Customer,?

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金額), or you can request a full refund.?
We are sorry for any inconvenience this may have caused. Please let us know which you prefer.?
Thank you.?

Seller ID?

4）買家選擇的是DHL發(fā)貨，但是賣家只能用E-郵寶或者小包發(fā)貨，詢問(wèn)買家是否愿意接受？?

Dear Valued Customer,?

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL（四大快遞) at this point. We can only ship your item(s) via E-packet （或者其他的貨運(yùn)方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method.?
We look forward to hearing from you soon.?
Thank you.?

Seller ID?

5）賣家不能正常發(fā)貨（例如春節(jié)長(zhǎng)假），請(qǐng)買家同意延長(zhǎng)備貨期?

Dear Valued Customer,?

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it??
Thank you for your understanding and patience.?

Seller ID?

3 發(fā)貨后?

6）賣家發(fā)貨了，告知買家發(fā)貨方式和查詢網(wǎng)址?

Dear customer,?

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates.?
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us.?
Thank you.?

Seller ID?

7）貨物被物流公司丟失，詢問(wèn)買家是否同意重新發(fā)貨？?

Dear Valued Customer,?

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused?
Thank you.?

SellerID?

8）貨物正常在途，請(qǐng)買家等待?

Dear Valued Customer,?

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered.?
Best Regards!?

Seller ID?

9）貨物到達(dá)買家海關(guān)，請(qǐng)買家去清關(guān)（確認(rèn)買家需要交關(guān)稅的情況）?

Dear Valued Customer,?

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay.?
If you have any questions, please feel free to contact us directly and we will be glad to assist you.?
Thank you.?

Seller ID?

10）貨物妥投，但是妥投的具體地址和簽收人不一致,請(qǐng)買家再次核實(shí)?

Dear Valued Customer,?

Your package was delivered to the address that you have provided, here is the shipping receipt (附上發(fā)貨底單給買家). Please check with your local post office, or any family member or neighbor who might have signed for your package.?
If you have not yet received your package, please feel free to contact us directly. Thank you.?

Seller ID?

11）官網(wǎng)查詢買家已簽收包裹，提醒買家確認(rèn)收貨并留好評(píng)?

Dear Valued customer,?

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback.?
If you have any questions, please feel free to contact us.?
Thank you!?

Seller ID?

4 買家開(kāi)啟糾紛（包括普通糾紛和平臺(tái)糾紛）?

12）買家投訴貨物與描述不符，詢問(wèn)具體原因和請(qǐng)買家提供證據(jù)?

Dear Valued Customer,?

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time.?

Seller ID?

13）買家投訴部分收到貨物，詢問(wèn)具體收到的數(shù)量，考慮補(bǔ)發(fā)?

Dear Valued Customer,?

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.?
Thank you for your time.?

Seller ID?

14）買家將糾紛升級(jí)到平臺(tái),繼續(xù)跟買家溝通?

Dear Valued Customer,?

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution.?
We look forward to hearing from you soon.?
Thank you,?

Seller ID?

15）糾紛升級(jí)到平臺(tái)，等待平臺(tái)糾紛專員裁決期間，仍爭(zhēng)取跟買家溝通?

Dear Valued Customer,?

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally.?
Could you please propose a solution to the current problem you are having??
We look forward to hearing from you soon.?
Thank you,?

Seller ID?

16）如果買家收到的貨確實(shí)貨不對(duì)版或者質(zhì)量問(wèn)題，也提供了證據(jù)給您，詢問(wèn)買家的方案?

Dear Valued Customer,?

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible.?
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具體金額可視具體的情況).?
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund.?

Please let us know which option you would prefer.?
Thank you!?

Seller ID?

17）如果買家接受了部分退款，保留貨物的意見(jiàn)，告知會(huì)同意部分退款或者找客服幫忙?

Dear Valued Customer,?

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”.?
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us.?
Thank you?

Seller ID?

18）如果買家就是不喜歡收到的貨（自身原因），堅(jiān)持就要退貨，可告知買家風(fēng)險(xiǎn)?

Dear Valued Customer,?

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund.?
Please note that you will have to pay the shipping fee for returning the item(s).?
Below is our return shipping address:?
(詳細(xì)英文退貨地址：包括收件人姓名，電話，郵編，買家需要選擇的貨運(yùn)方式和申報(bào)價(jià)格等)?
Contact name:?
shipping address:?
Zip Code:?
Tel: (required)?
Kind reminder:?
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel.?

Please let me know the shipment tracking number once you have shipped the package.?
Thank you,?

Seller ID?

19）同意買家退貨，詢問(wèn)買家退貨進(jìn)度?

Dear Valued Customer,?

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods.?
We look forward to hearing from you soon.?
Thank you!?

Seller ID?

20）收到買家的退貨，同意退款給買家，希望下次可以再合作?

Dear Valued Customer,?

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards!?

Seller ID

希望可以為我點(diǎn)贊哦，謝謝大家！
? 查看全部

許多賣家都不清楚如何寫(xiě)出正確 "投訴跟賣信件" ，以至于無(wú)法在第一封信寄出去后就達(dá)到效果。

據(jù)說(shuō)這是BQool " 獨(dú)家秘笈" 讓我們果粉一起學(xué)習(xí)" 如何正確寫(xiě)出投訴跟賣信件 "

首先要注意的就是 "對(duì)象"

1. 自己品牌名稱---- A
? ? ( 授權(quán)之 ?品牌名稱 或是 已注冊(cè)之品牌名稱 )

2. 對(duì)方(賣家) 品牌名稱---- B
? ? ( 您要投訴之 ?對(duì)象名稱 或是 品牌名稱 )

Dear ?“ B ”,?

It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ".?

" A " holds federal trademark registrations in the United States. So ?“ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without ?authorization. See the following ASIN: B001234567 (寫(xiě)自己的 ASIN)

" A " is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of ?" A's " trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.

While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

(1) Removed all of " A’s " trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed above

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of " A "

以上總共分為 三大重點(diǎn) 首先寫(xiě)出了自己的品牌權(quán)利，而后將跟賣賣家之侵權(quán)行為做再次強(qiáng)調(diào)，最后請(qǐng)侵權(quán)賣家立即把所有產(chǎn)品移除。

此模板為完整申訴版，各位守規(guī)舉之賣家可自行調(diào)整段落內(nèi)容長(zhǎng)短！?

務(wù)必遵守: 目的明確，簡(jiǎn)潔明瞭，趕快學(xué)起來(lái)吧！ 查看全部