您可以對照下述常見買家下單報錯頁面截圖和文案，了解買家無法下單的原因，并向買家進行解釋。

關于印度地區(qū)用戶下單問題，點此查看詳細信息。

買家后臺報錯截圖

買家后臺顯示的報錯文案

報錯原因（僅供賣家參考）

參考說辭（請結合實際情況修改后再發(fā)送給買家）

Sorry, this item is no longer available!

該產品已經被下架（被平臺或賣家下架），請買家提供產品鏈接核實產品的在售狀態(tài)。

Please provide the product link and let me have a check.

This product can't be shipped to the selected region.

1. 賣家不支持運送該產品到該國家，請賣家核實運費模板是否支持運送到該國家；

2. 某些產品在特定國家是限制銷售的，買家可能購買了這些產品。

Sorry, this product can't be shipped to your address.

Max. 1,000 English characters or Arabic numerals only. No HTML codes.

留言框只接受英文字符。如果留言中包含非英文字符，買家會收到該錯誤提示。

Please provide the content you are filling in and let me have a check.

Or you can tell me your requirements directly.

The products in your shopping cart is/are not available for order.

建議與買家確認對應產品鏈接，核實產品在售狀態(tài)、庫存及是否可以銷售/配送至買家所在地。

Some items might not be available for ordering currently. Please select other items instead. 

PC：

Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.

APP：

Sorry, the system cannot process the order at this time. Please try again later.

或者

Sorry, we currently cannot process your order. Please try again later.

請到賣家后臺-營銷活動-客戶營銷-黑名單 中核實您是否將買家加入了黑名單，導致該買家無法在您店鋪下單。如有需要可以將買家移除黑名單。

若已移除黑名單：

There might be some system problems, please refresh the page and try again later.

This product is sold out or the seller discontinued selling this product.

1.建議核實產品在售狀態(tài)及庫存，及時補充庫存或者推薦店鋪內其他商品供買家下單；

2.請到賣家后臺-營銷活動-客戶營銷-黑名單 中核實您是否將買家加入了黑名單，導致該買家無法在您店鋪下單。如有需要可以將買家移除黑名單。

Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible. 

Please update your address in order to be able to place an order.

買家沒有設置收貨地址或收貨地址信息不完整。建議買家設置好收貨地址。

This error might be resulted from incomplete address information.

Please check if there is any missing information in your shipping address.

PC:

We're sorry. This item is limited to X piece per customer. Please adjust quantity.

Purchases are limited to XX pieces.

APP:

Sorry,you have exceeded the number of items for this purchase.

1.商品或者買家享有的優(yōu)惠活動設置了單個買家限購數(shù)量；

2.物流方式本身或者運費模板設置對重量有限制。當買家填寫了多個數(shù)量下單時，超出已選物流方式的限重，則會收到提示最多只能購買**件。此類情況也可嘗試請買家分開數(shù)量下單或者選擇其他物流方式試試。

Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible. 

For system security reasons, we need to verify your identify. Please open this

link: https://isc.alibaba.com/kyc to complete the verification or check your

email for instructions.

Prior to completing verification, you will not be able to place any orders.

買家賬號需要做安全認證。建議買家及時完成認證，認證鏈接：isc.alibaba.com/kyc

Your order is rejected due to security issue and detailed info. will be sent to your registered email address.

Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complete the verification.

PC:

OOPS! Looks like your account isn’t authorized to view this page.

APP:

Sorry, your account does not allow you to purchase international products online. 

買家錯誤注冊了賣家賬號，建議買家重新注冊買家賬號。

Scenario1: You are registered as China mainland user who cannot purchase here.

Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.

Captcha

買家短時間內下單操作過于頻繁，需要輸入驗證碼進行驗證。如輸入驗證碼無法解決，建議買家更換瀏覽器試試。

You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.

PC: 

APP: 

PC:

A Cup

APP:

System error. Please try again

請到賣家后臺-營銷活動-客戶營銷-黑名單 中核實您是否將買家加入了黑名單，導致該買家無法在您店鋪下單。如有需要可以將買家移除黑名單。

若已移除黑名單：

There might be some system problems, please refresh the page and try again later.