您可以對(duì)照下述常見(jiàn)買(mǎi)家下單報(bào)錯(cuò)頁(yè)面截圖和文案，了解買(mǎi)家無(wú)法下單的原因，并向買(mǎi)家進(jìn)行解釋。

關(guān)于印度地區(qū)用戶下單問(wèn)題，點(diǎn)此查看詳細(xì)信息。

買(mǎi)家后臺(tái)報(bào)錯(cuò)截圖

買(mǎi)家后臺(tái)顯示的報(bào)錯(cuò)文案

報(bào)錯(cuò)原因（僅供賣(mài)家參考）

參考說(shuō)辭（請(qǐng)結(jié)合實(shí)際情況修改后再發(fā)送給買(mǎi)家）

Sorry, this item is no longer available!

該產(chǎn)品已經(jīng)被下架（被平臺(tái)或賣(mài)家下架），請(qǐng)買(mǎi)家提供產(chǎn)品鏈接核實(shí)產(chǎn)品的在售狀態(tài)。

Please provide the product link and let me have a check.

This product can't be shipped to the selected region.

1. 賣(mài)家不支持運(yùn)送該產(chǎn)品到該國(guó)家，請(qǐng)賣(mài)家核實(shí)運(yùn)費(fèi)模板是否支持運(yùn)送到該國(guó)家；

2. 某些產(chǎn)品在特定國(guó)家是限制銷售的，買(mǎi)家可能購(gòu)買(mǎi)了這些產(chǎn)品。

Sorry, this product can't be shipped to your address.

Max. 1,000 English characters or Arabic numerals only. No HTML codes.

留言框只接受英文字符。如果留言中包含非英文字符，買(mǎi)家會(huì)收到該錯(cuò)誤提示。

Please provide the content you are filling in and let me have a check.

Or you can tell me your requirements directly.

The products in your shopping cart is/are not available for order.

建議與買(mǎi)家確認(rèn)對(duì)應(yīng)產(chǎn)品鏈接，核實(shí)產(chǎn)品在售狀態(tài)、庫(kù)存及是否可以銷售/配送至買(mǎi)家所在地。

Some items might not be available for ordering currently. Please select other items instead. 

PC：

Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.

APP：

Sorry, the system cannot process the order at this time. Please try again later.

或者

Sorry, we currently cannot process your order. Please try again later.

請(qǐng)到賣(mài)家后臺(tái)-營(yíng)銷活動(dòng)-客戶營(yíng)銷-黑名單 中核實(shí)您是否將買(mǎi)家加入了黑名單，導(dǎo)致該買(mǎi)家無(wú)法在您店鋪下單。如有需要可以將買(mǎi)家移除黑名單。

若已移除黑名單：

There might be some system problems, please refresh the page and try again later.

This product is sold out or the seller discontinued selling this product.

1.建議核實(shí)產(chǎn)品在售狀態(tài)及庫(kù)存，及時(shí)補(bǔ)充庫(kù)存或者推薦店鋪內(nèi)其他商品供買(mǎi)家下單；

2.請(qǐng)到賣(mài)家后臺(tái)-營(yíng)銷活動(dòng)-客戶營(yíng)銷-黑名單 中核實(shí)您是否將買(mǎi)家加入了黑名單，導(dǎo)致該買(mǎi)家無(wú)法在您店鋪下單。如有需要可以將買(mǎi)家移除黑名單。

Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible. 

Please update your address in order to be able to place an order.

買(mǎi)家沒(méi)有設(shè)置收貨地址或收貨地址信息不完整。建議買(mǎi)家設(shè)置好收貨地址。

This error might be resulted from incomplete address information.

Please check if there is any missing information in your shipping address.

PC:

We're sorry. This item is limited to X piece per customer. Please adjust quantity.

Purchases are limited to XX pieces.

APP:

Sorry,you have exceeded the number of items for this purchase.

1.商品或者買(mǎi)家享有的優(yōu)惠活動(dòng)設(shè)置了單個(gè)買(mǎi)家限購(gòu)數(shù)量；

2.物流方式本身或者運(yùn)費(fèi)模板設(shè)置對(duì)重量有限制。當(dāng)買(mǎi)家填寫(xiě)了多個(gè)數(shù)量下單時(shí)，超出已選物流方式的限重，則會(huì)收到提示最多只能購(gòu)買(mǎi)**件。此類情況也可嘗試請(qǐng)買(mǎi)家分開(kāi)數(shù)量下單或者選擇其他物流方式試試。

Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible. 

For system security reasons, we need to verify your identify. Please open this

link: https://isc.alibaba.com/kyc to complete the verification or check your

email for instructions.

Prior to completing verification, you will not be able to place any orders.

買(mǎi)家賬號(hào)需要做安全認(rèn)證。建議買(mǎi)家及時(shí)完成認(rèn)證，認(rèn)證鏈接：isc.alibaba.com/kyc

Your order is rejected due to security issue and detailed info. will be sent to your registered email address.

Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complete the verification.

PC:

OOPS! Looks like your account isn’t authorized to view this page.

APP:

Sorry, your account does not allow you to purchase international products online. 

買(mǎi)家錯(cuò)誤注冊(cè)了賣(mài)家賬號(hào)，建議買(mǎi)家重新注冊(cè)買(mǎi)家賬號(hào)。

Scenario1: You are registered as China mainland user who cannot purchase here.

Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.

Captcha

買(mǎi)家短時(shí)間內(nèi)下單操作過(guò)于頻繁，需要輸入驗(yàn)證碼進(jìn)行驗(yàn)證。如輸入驗(yàn)證碼無(wú)法解決，建議買(mǎi)家更換瀏覽器試試。

You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.

PC: 

APP: 

PC:

A Cup

APP:

System error. Please try again

請(qǐng)到賣(mài)家后臺(tái)-營(yíng)銷活動(dòng)-客戶營(yíng)銷-黑名單 中核實(shí)您是否將買(mǎi)家加入了黑名單，導(dǎo)致該買(mǎi)家無(wú)法在您店鋪下單。如有需要可以將買(mǎi)家移除黑名單。

若已移除黑名單：

There might be some system problems, please refresh the page and try again later.