亞馬遜買家要退貨(3月買的產(chǎn)品),但是他不想出運(yùn)費(fèi),還威脅我,好氣人啊!

買家在3月份買了一個充電器(61美元),前天(8.1)跟我說充電器充不了電了。我跟廠商聯(lián)系,他們很愿意幫忙,說要把充電器收回,檢查下具體問題才行。我跟買家說了,他不肯,我就讓他把貨退到我這邊,但是他要出運(yùn)費(fèi)(畢竟他的退貨請求不符合政策)。然后他就炸毛了,說:
“Thank you for your prompt response however, this is not satisfactory. I will not spend any more time trying to rectify this situation with you or the manufacturer. I will however spend any number of hours leaving negative feedback, creating a YouTube video with full descriptions of the problems and perhaps I will spend the shipping charge you required to buy a domain name reflecting your amazon account and post my story there as well and making sure it hits the top of search engines as that one of many things i excel at. I am trying to replace this defective unit which has cost me around 200 dollars. I am the kind of individual that will spend hours and weeks rectifying what i feel to be injustice. If you wish to change your position, i will refrain from action for 24 hrs.”
他說會把這件事做成視頻放到油管上,這簡直是赤裸裸的威脅!我可以接受他的退貨,但是他這樣做就太過分了。。?!,F(xiàn)在咋辦?
已邀請:
挖掘海量數(shù)據(jù),第一時間反映跨境電商行業(yè)的熱門風(fēng)向,為跨境客戶提供真實(shí)客觀的市場決策依據(jù)。

wind、

贊同來自:

樓主,不用擔(dān)心,換一個角度想,他還幫你免費(fèi)做宣傳了呢!2333

戀空

贊同來自:

他能做的是把充電器退給你,這樣你才會退錢給他;或者退給廠商,讓廠商修理。其它的他想都不要想了,畢竟退貨期限已經(jīng)過了

喝黃酒的胖子

贊同來自:

超過30天期限,產(chǎn)品出現(xiàn)問題,那就應(yīng)該由廠商來負(fù)責(zé)任,而不是你。所以你最開始不應(yīng)該同意他的退貨請求。應(yīng)該讓他與廠商聯(lián)系,讓廠商幫忙解決
而且他的“威脅”太幼稚了,怎么就這么好笑涅

沐雲(yún)

贊同來自:

他只是想嚇唬你,這樣就可以拿到他想要的。不要妥協(xié),把他發(fā)的信息標(biāo)記為“no response needed”,然后發(fā)給亞馬遜看、、

紅糖居士

贊同來自:

要是我,我會回這條信息:
“Dear Mr. Customer,
We look forward to seeing the video. Please send us a link when you've posted it.
Best,
Us”
說我們很期待這段視頻,讓他上傳完后把鏈接發(fā)給我們lol

埡口的風(fēng)

贊同來自:

我覺得你可以這樣回:
“Customer,?
As your item was out of our return window, we thought it would be a nice gesture for us to allow you to return it. Since this seems to have upset you, we are no longer willing to accept the return of this item.?
Please contact the manufacturer for any further information.?
Best,?
Seller”
讓他自己跟廠商聯(lián)系,不過你可能會有麻煩。。。

襯旅

贊同來自:

我也同意說,讓他向廠商求助,一旦你“出于好心”,同意他的退貨請求,你就理虧了,他會得寸進(jìn)尺。
不過這樣一來,他可能會給差評,你要做好心理準(zhǔn)備

小布丁兒

贊同來自:

我的做法是先安撫一下買家,等貨退回來后,再打印“prepaid return shipping label”,退錢的時候扣除一些restocking fee。如果買家給negative feedback,抱怨運(yùn)費(fèi)或restocking fee,我會請亞馬遜幫忙移除,畢竟這次退貨已超過期限,是不受亞馬遜政策保護(hù)的

zenple

贊同來自:

我覺得真沒必要這么計(jì)較,如果他要退全款,最后平臺還是會給他退的,別在這么小的事上浪費(fèi)精力和時間,不值

要回復(fù)問題請先登錄注冊