亞馬遜客人買了2件衣服，退貨時硬要說她之前只收到1件。。。做人不能太霍頓?。?

客人買了兩件連體衣，然后要求退貨。她說“它們”（請注意是復數(shù)）的號碼太大了，穿著不合身，我說沒問題。
結(jié)果第二天她就發(fā)郵件跟我說，她只收到一件連體衣，所以只能退一件，等第二件到了她再退給我。Are u kidding me?
我敢肯定她在騙人，因為之前包裝的時候我是把兩件連體衣放在一起的，不可能說一件到了，另一件沒到。還有，她自己都說了，“它們”的號碼太大，所以她肯定兩件都收到了，現(xiàn)在卻說只能退一件。真的是，現(xiàn)在該怎么辦？
已邀請:
挖掘海量數(shù)據(jù)，第一時間反映跨境電商行業(yè)的熱門風向，為跨境客戶提供真實客觀的市場決策依據(jù)。

撐傘人

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你就退一件的錢就好了，根據(jù)產(chǎn)品的condition扣除相應的restocking fee，等她把第二件衣服退回來的時候你再退剩下的錢

淺陌

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把她發(fā)的郵件還有聊天記錄保存下來。她申請AZ claim的話，這些都是證據(jù)

淺風ら

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我建議你下回再碰到客戶買多件商品的情況，就在打包的時候多拍一些照片，證明你發(fā)的貨沒有問題。
有些人真的很喜歡貪小便宜，明明收到了完整的貨，卻硬要說沒收到這個、沒收到那個的，醉醉的

猜不透的你、

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樓上的做法可以采納。還有，樓主你可以把產(chǎn)品的重量記錄下來。比如一件衣服的重量是多少，兩件衣服的又是多少。保存一下shipping label的復印件，也可以把快遞員提供的重量情況記錄下來。這樣就好辦多了

塵世只是沉世

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謝謝你們的回答！我發(fā)了一封郵件給亞馬遜的客服，跟他們備案了一下，以免這個人又去騙其他人：
“I would like to report a fraudulent customer
For me, it is not worth it to fight with this customer and have the issue become big. Therefore I did not argue with the customer about her claim and let her know no problem I will take care of it for her.
I must let you know, however, so you can track this customers action and prevent her from continuing to steal from Amazon sellers. Such a customer will surely do it again.
Here is what has occurred. Customer purchase 2 items of the same from me. I shipped them to her. Double checked the package that both were in it. Each item weighs 4 oz, package weight was approx 8 0z - therefore 100% both items were in the package.
Customer now returns 1 item to me, claiming it is way too big. I authorize return. She then claims she only received one.
Customer is 100% fraudulent. She has received both items of the same. She returns 1 with 'complaint', keeps the other for herself. this way, she has now received a free item.
if she hasn't done it before, she will surely do it again. it is worth it to keep an eye on such a customer.
All the best
XXX”

Moppet

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有沒有可能是她把你的訂單跟其他賣家的混在一起了？如果不是，那真的很可惡也，用這種方法得到免費的產(chǎn)品。亞馬遜要好好調(diào)查一下這類買家了

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