亞馬遜

亞馬遜客戶說筆記本壞了，退貨卻退回來一個(gè)空箱子？？

客戶向我買了一臺(tái)筆記本，收到貨后他就投訴筆記本壞了，想要退貨。我同意了（我讓他給我照片，看一下哪里出問題了，可他就是不拍）。退回來的箱子還是原先的箱子，完好無損，可里面的東西都沒了。我真是嗶了狗了！你們說會(huì)不會(huì)是郵局犯的錯(cuò)誤？現(xiàn)在該怎么辦才好（我還沒退錢，怕買家提交AZ）？

亞馬遜亞馬遜 A9 亞馬遜 vendor express 退貨

相關(guān)標(biāo)簽:

已邀請(qǐng):

6 個(gè)回復(fù)

挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

小奇

贊同來自:

跟郵局沒關(guān)系，是買家在騙人吧？拍一些照片，保存一下，去問USPS/UPS的工作人員是怎么回事

海的兔兒

贊同來自:

跟seller support說一下這事兒。然后再發(fā)信息跟買家說你收到的是空箱子，禮貌地問一下他是不是忘了把商品放進(jìn)去，千萬不要指責(zé)他詐騙啊什么的。然后再說，等你收到退貨后，你會(huì)很樂意退錢給他

囡囡

贊同來自:

這是發(fā)給買家的郵件模板：
"Dear Buyer,
Thank you for purchasing from us on Amazon. Your (item) (description) (serial) was delivered (date) and was as described. We heard that you wanted to return it for refund, and we approved the return (date) under Amazon policy.?
We received a package on (date) with an empty box, photo is attached. I know this is a busy time and it’s easy to get packages mixed up.?
We are ready to refund to your Amazon account ASAP once we receive (our item) (serial) here in original condition. You can send it to (Address) and we recommend using tracking and signature confirmation.
Please let us know once (our item) has been shipped, and the tracking number, so we can look for the shipment and refund promptly as per Amazon policy.
Cheers?
Seller"