亞馬遜有沒有誰讓客人改review成功的？出來分享下吧！

中差評好好的在那，如何才能移除?

找到聯(lián)系客服入口(Contact Seller Support)

選擇 Selling on Amazon

選擇Customer Feedback

輸入涉及中差評的訂單號(如文章下圖)

據(jù)賣家講，根據(jù)他們經(jīng)驗(yàn)感覺移除中差評還是比較輕松的，平均移除成功率在70%-80%左右，只要仔細(xì)的查看客戶的三項(xiàng)問題是YES 還是NO，然后看下從他的Comment 里面表現(xiàn)出那方面的不滿意，然后針對客戶的結(jié)論避重就輕的編寫想要移除此差評的原因。當(dāng)然這也有很多的人為主觀因素在里面，不同的亞馬遜客服對于同一個(gè)Case 的處理結(jié)果也是不同的;甚至有些賣家朋友反映，賣家整個(gè)店鋪的好評率貌似也會被客服們作為一個(gè)參考。

差評的移除申請?zhí)峤灰院?，請大家?wù)必要關(guān)注亞馬遜郵箱(或者后臺的Manage Your Case Log)，無論這個(gè)評價(jià)有沒有移除，亞馬遜都會發(fā)一封郵件到我們的亞馬遜郵箱將最終判定結(jié)果告知賣家。如果差評被成功移除，買家也會收到一封通知郵件，買家有權(quán)利再次給該訂單留評... ...

他們在申請書的Additional Information 里面是這么寫的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

之后收到了亞馬遜的回復(fù)，如下：

Greetings from Amazon Seller Support.

Thank you for bringing this matter to our attention.

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.

Thank you for your understanding.

We love our sellers! Let us know how we did:

Were you satisfied with the support provided?

Click here for yes:

Click here for no:

Thank you!


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從訂單到買家收到產(chǎn)品整個(gè)流程回復(fù)，希望對你有用
?
這些社區(qū)可以搜素到的，先搜索下了
?1.未付款訂單的催款模板。（請根據(jù)您產(chǎn)品自身特點(diǎn)對描述內(nèi)容進(jìn)行修改）

Dear xxx
We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If
there’s anything I can help with the price,size, etc., please feel free to contact me.
After the payment is confirmed, Iwill process the order and ship it out as soon as
possible. Thanks!

2.查看到買家付款完成的訂單后，給買家發(fā)送訂單確認(rèn)郵件并且告知預(yù)計(jì)發(fā)貨時(shí)間。

Hi, xxx,
Thank you for your payment for orders xxxxxxx. We will be dispatching these
itemswithin the next 3 days. If you have any questions or problems, contact usdirectly
for help.

3.填寫了發(fā)貨通知后告知買家當(dāng)前狀況，（訂單號、發(fā)貨單號、運(yùn)輸方式和發(fā)貨日期）。

Hello, xxx,
We are happy to tell you we have dispatched your order! You can track itsprogress
with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here:
www.xxxxx.com.
It usually takes about 30 days for your order arrive, but as this is theshopping season,
the logistics companies are very busy and some orders may takeslightly longer to
arrive.
If you have any questions or problems, contact us directly for help.

4.超過 5 天還未更新物流信息，讓買家再等待。

Dear xxx,
As we all know, it’s the busiest part of the shopping season and the
logisticscompanies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you
know as soon as an update is available.
Thank you for your patience!

5.貨物退回，換物流方式重新給買家發(fā)貨，并延長收貨時(shí)間。

Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the
originaldispatch has failed.
Don’t worry! We have already dispatched your orderwith a different logistics
company. You can track the new delivery of yourorder here:
www.xxxxx.com.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.

6.長時(shí)間在途，確認(rèn)是否收到貨物，減少買家未收到的擔(dān)憂。

Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the
tracking information and it’s on its way!
Don’t worry about your money or your purchase either – if you do not receive your
package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.

7.距離確認(rèn)收貨超時(shí)還有 1 周，依然未妥投，告知買家物流的大致情況，并且告知買家會給他延長收貨時(shí)間，請買家不要提交糾紛。

Hello, xxx,
We have checked the tracking information and found your package is still intransit.
This is due to the overwhelming demand for logistics this shoppingseason.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly forassistance, rather
than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks

8.客戶投訴產(chǎn)品質(zhì)量有問題(表示歉意，并愿意配合解決問題，承諾下次購買能給予折扣)，請根據(jù)訂單實(shí)際情況進(jìn)行更改。

Dear xxx
I am very sorry to hear about that. Since I did carefully check the order andthe
package to make sure everything was in good condition? Before shipping itout, I
suppose that the damage might have happened during the transportation.But I’m still
very sorry for the inconvenience this has brought you. Iguarantee that I will give you
more discounts to make this up next time you buyfrom us. Thanks for your
understanding.

9.貨物斷貨，推薦類似產(chǎn)品。（建議大家及時(shí)把斷貨的商品進(jìn)行下架）。

Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact
the factory to see when it will be available again. I would like torecommend some
other items of similar styles. Hope you like them too. You canclick on the following
link to check them out XXXXXX. If there’s anything I canhelp with, please feel free
to contact us. Thanks!

10.折扣產(chǎn)品推薦。

Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offeryou
a XXX % discount. Once we confirm your payment, we will ship out the itemsfor you
in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!

11.買家議價(jià)（填寫希望買家購買的件數(shù)和您所能提供的折扣）。

Dear xxx:
Thank you for taking interests in our item. I’m afraid we can’t offer you thatlow price
you bargained as the price we offer has been carefully calculated andour profit margin
is already very limited.
However, we can offer you a XXX %discount if you purchase more than
XXXXpieces in one order. If you have anyfurther questions, please let me know.
Thanks!

12.向買家推薦新品(圣誕節(jié)/新年等節(jié)日暢銷產(chǎn)品推薦)。

Dear xxx,
As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large
potentialmarket. Many customers are buying them for resale on eBay or in their
retailstores because of its high profit margin. We have a large stock of
XXXXXXXX.Please click the following link to check them out XXXXXXXXXX. If
you order morethan 10 pieces in one order, you can enjoy a wholesale price of XXX.
Thanks.
?
13.貨物在海關(guān)。

Hello, xxx,
We have checked the tracking information and found your package has now arrivedat
your country’s customs agency.
Please let us know as soon as your order arrives at your delivery address.
If your package experiences any delays at customs, please contact them toresolve any
problems.
Thanks!

14.貨物已經(jīng)處于簽收狀態(tài)，提醒買家進(jìn)行確認(rèn)收貨并且給予好評。

Hello, xxx,
The tracking information shows that you have received your order!
Please makesure your items have arrived in good condition and then confirm
satisfactorydelivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if
you give us a five-star feedback and leave positive commentson your experience with
us!
If you have any questions or problems, please contact us directly forassistance, rather
than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks!

只要客人肯回復(fù)你，那你就有成功改review的希望。雖然成功率比較低，但是多嘗試幾次，還是會有那么幾個(gè)客人肯改review的。

去掉review套路：
第一：郵件聯(lián)系客戶，但是現(xiàn)在ID被屏蔽了，就要借助一些軟件來操作查找，這個(gè)一般就是常規(guī)的手段；
第二：你review較多的情況下，點(diǎn)helpful,保證你的頁面好評的，這個(gè)方法最簡單，也有很多這樣的服務(wù)商，價(jià)格點(diǎn)擊一次在2-3元，安全性較高；
第三：找人刷單，覆蓋；這個(gè)如果你可以找到隨時(shí)可以給你放review的服務(wù)商就完全是可以操作的，就是可以提前1.2個(gè)月刷單，但是review是積累在這里的，等到需要的時(shí)候才放出來；如果找不到這種就找真實(shí)購買發(fā)貨的，最好是刷FBA的貨；這點(diǎn)請慎重，慎重，慎重，慎重，慎重，慎重；
第四：小號跟賣機(jī)制，就是刷單小號；這樣賬號和listing都是相對安全的，review也是有效的；小號就很大風(fēng)險(xiǎn)！但是保證了大號和listing的安全！

我們公司有成功移除亞馬遜真是購買差評的例子，但是幾率不高，在20%左右
簡單來說，差評就是，客戶對產(chǎn)品不滿意，從個(gè)人的情緒的不滿轉(zhuǎn)移到網(wǎng)絡(luò)平臺，從而對你的listing產(chǎn)生傷害
移除差評的思維可以由兩點(diǎn)，一點(diǎn)是從亞馬遜本身入手，一點(diǎn)是從客戶入手
1.亞馬遜可以幫你刪除的差評有
如果客戶的差評中提到，產(chǎn)品是因?yàn)槲锪鲉栴}或者和產(chǎn)品本身無關(guān)的原因造成的差評，你可以在后臺開case要求亞馬遜移除這樣的差評，前期銷量少而且時(shí)間多的情況下，你可以每個(gè)評論都去試一下
2.客戶出發(fā)
有一個(gè)專門的售后郵箱是非常有必要的，客訴投訴無門，只能在你的listing下面留評論咯，這樣的評論，有30%左右的移除率，而且跟進(jìn)的周期較長，時(shí)間花費(fèi)比較大，可能需要你投入的就是，全額退款或者重新補(bǔ)發(fā)一個(gè)產(chǎn)品，找到客戶的聯(lián)系方式之后，表明了自己的身份之后就可以直接入主題，表明你愿意給他退款或者補(bǔ)償，等到售后完善了，再跟進(jìn)電話問他是否可以移除掉差評。

沒有平白無故的差評，一定記得不斷更新自己產(chǎn)品的質(zhì)量和售后服務(wù)。