亞馬遜侵權(quán)和解郵件怎么寫？侵權(quán)申訴郵件模板分享

對于亞馬遜賣家們來說，運營多個賬號、所做的操作越多，其賬號被系統(tǒng)記錄到的概率也就越高，其風(fēng)險也就越大了，操作疏忽而導(dǎo)致賬號被封是時常發(fā)生的事情。那么亞馬遜侵權(quán)和解郵件怎么寫？有哪些侵權(quán)申訴郵件模板呢？一起來看看吧。

亞馬遜侵權(quán)之后怎么跟投訴方寫和解郵件，首先就是分析被投訴原因，然后提交相關(guān)證據(jù)向亞馬遜申訴。具體的侵權(quán)申訴郵件模板可以看以下這些。

侵權(quán)申訴郵件模板：

1、首先說明來意

Dear xxx：

I am a principal of(Your Store). I am writing to...我寫信是為了...

Root Cause of the Issue: (也就是問題的根本原因，在這一步承認(rèn)你的錯誤，例如：)

We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon's customer service

- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.

-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible....

2、接著給出你可以立馬執(zhí)行的補救措施

We have implemented the following Corrective Measures to immediately correct our mistake:

-Retracted our statement offering discounts in exchange for reviews.

-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...

3、給出今后的預(yù)防措施

Preventative Measures:

-Reevaluated our entire business practice and implemented the following:

Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.

-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon' s policies....

最后，再說一下你今后的良好運營計劃就可以了。

當(dāng)然，并非所有投訴信都是信息齊全，還存在投訴信中未提及侵權(quán)原因及發(fā)送郵件后對方一直未回應(yīng)的情況。針對不同情況，我們應(yīng)具體問題具體分析，對癥下藥。

①若亞馬遜投訴郵件中未提及具體侵權(quán)原因，建議按照Amazon官方要求：先聯(lián)系投訴方,并將郵件同時抄送Amazon官方，要求投訴方告知侵權(quán)原因，并進(jìn)行友好協(xié)商。

②若已多次發(fā)送詢問郵件給對方，但對方卻一直未回應(yīng)，我方也無從得知侵權(quán)的具體信息，則可通過郵件聯(lián)系亞馬遜。

當(dāng)我們通過各種方式確認(rèn)了侵權(quán)原因后，又存在兩種情況：① 我方確實存在侵權(quán)行為；② 我方不侵權(quán)或是否侵權(quán)具有爭議性，賣家應(yīng)針對不同情況采取不同的做法。

a、當(dāng)我方確實存在侵權(quán)行為時，建議將存在侵權(quán)可能的Listing下架處理，再寫郵件給亞馬遜進(jìn)行申訴，申訴態(tài)度需要誠懇，表明下不為例，不會再犯及后續(xù)的一些改善方案等。

b、當(dāng)我方不侵權(quán)或有可爭議性和/或我方也有相應(yīng)知識產(chǎn)權(quán)，且在多次聯(lián)系投訴方后未得到回應(yīng)，建議將我方產(chǎn)品不侵權(quán)的分析證據(jù)通過郵件提交給Amazon官方。

以上，就是亞馬遜侵權(quán)和解郵件怎么寫及其相關(guān)方面的郵件模板分享了。

（來源：跨境小師妹）