FBA訂單買(mǎi)家沒(méi)收到退款，就威脅說(shuō)要舉報(bào)我

有一單FBA的，買(mǎi)家說(shuō)退貨了，可是沒(méi)收到退的錢(qián)。我去看了下，確實(shí)沒(méi)退，叫她點(diǎn)“退貨”、聯(lián)系亞馬遜，就可以拿到退款。
她說(shuō)客服讓她聯(lián)系我，還有如果我不退錢(qián)，她就去舉報(bào)。那應(yīng)該由我來(lái)退么？
相關(guān)標(biāo)簽:
已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門(mén)風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

Our song

贊同來(lái)自:

不用你退啊。這是FBA訂單，是亞馬遜在處理、在發(fā)貨。應(yīng)該讓她自己聯(lián)系客服（而且訂單是FBA的，所以他去開(kāi)AZ的話，對(duì)你沒(méi)有影響）。
最關(guān)鍵的是，你確定他已經(jīng)退貨了？不是騙你？
建議開(kāi)case向Seller Support問(wèn)清楚，再舉報(bào)買(mǎi)家威脅你

最后一次bye

贊同來(lái)自:

可以發(fā)類似這樣的回復(fù)給客戶：
I'm sorry for your inconvenience and I empathize with your position, but please understand that this order was placed via "Fulfillment by Amazon" and we are required to direct inquiries on such orders to Amazon.
In order to offer you Amazon's quick delivery capabilities, sellers who use Amazon's fulfillment program also hand over control for all service-related issues on those orders. Although I realize its inconvenient for you, and I do apologize for that, Amazon dictates that they must manage any return or refund issues you have.
It appears that, unfortunately, the Amazon rep you spoke with gave you wrong information.

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